Refund Policy

At Leptozan, customer satisfaction is our top priority. We stand behind our product with a comprehensive 90-day money-back guarantee. This Refund Policy outlines the conditions and process for returns and refunds.

1. The 90-Day Money-Back Guarantee

Every Leptozan order is covered by a 90-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 90 days of the original purchase date.

You do not need to provide receipts of exercise, diet logs, or other documentation to qualify. The guarantee applies whether the bottle is unopened, partially used, or fully consumed.

2. How to Request a Refund

To initiate a refund request, please follow these steps:

• Step 1: Contact our customer support team at support@leptozan.com within 90 days of your purchase.
• Step 2: Provide your order number, name, and the email address used for purchase.
• Step 3: Briefly note the reason for the refund (optional but helps us improve).
• Step 4: Our support team will reply with return instructions, including the return shipping address.
• Step 5: Ship the bottles (used or unused) back to the address provided.
• Step 6: Once received, your refund will be processed within 5–10 business days to the original payment method.

3. Refund Eligibility

To be eligible for a full refund, the following conditions apply:

• The refund request must be submitted within 90 days of the original purchase date.
• Bottles (used or empty) must be returned to the address provided by customer support.
• The original order must have been placed through the official Leptozan website.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.

5. Refund Processing Time

Once your returned package is received and inspected, your refund will be processed within 5–10 business days. The refund will be issued to the original payment method used at checkout.

Depending on your bank or credit card issuer, it may take an additional 3–7 business days for the refund to appear on your statement.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our support team within 7 days of delivery. Provide photos of the damaged item and packaging, and we will arrange for a replacement at no additional cost.

7. Non-Refundable Items

The following are not eligible for refund:

• Shipping fees from the original purchase (where applicable)
• Products purchased from unauthorized third-party retailers
• Requests submitted after the 90-day window has expired

8. Cancellations & Order Changes

If you wish to cancel or modify an order before it ships, please contact us immediately at support@leptozan.com. We will do our best to accommodate the request. Once an order has shipped, please follow the standard refund process above.

9. Chargebacks & Disputes

We encourage customers to contact us directly to resolve any concerns. Initiating a chargeback or payment dispute without first contacting our support team may delay resolution. Our goal is to ensure every customer is satisfied, so please reach out — we are here to help.

10. Contact Customer Support

For any refund-related questions, please contact our friendly support team:

Email: support@leptozan.com

Response Time: Within 24–48 business hours