How we deliver your Leptozan order
Thank you for choosing Leptozan. This Shipping Policy explains how we process and deliver your order. By placing an order through the official website, you agree to the terms outlined below.
Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or U.S. national holidays will be processed on the next business day. You will receive an email confirmation when your order has shipped, including a tracking number.
We ship orders within the United States using standard carriers including USPS, FedEx, and UPS. Estimated delivery times are:
Please note that delivery times are estimates and may be affected by factors outside our control, such as carrier delays, weather, or customs processing for international orders.
Shipping costs depend on your order size:
International shipping rates vary by destination and are calculated at checkout.
Once your order ships, you will receive an email with a tracking number and a link to view the status of your delivery. If you do not receive a tracking email within 3 business days of placing your order, please check your spam folder or contact our support team.
Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address, contact us immediately at support@leptozan.com, and we will do our best to update it before the order ships.
We offer international shipping to select countries. International customers are responsible for any customs duties, import taxes, or fees imposed by their country's customs authority. These fees are not included in the shipping cost paid at checkout and must be paid by the customer upon delivery.
Delivery times for international orders vary and may take longer due to customs processing.
If your package is lost in transit or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to file a claim and arrange a replacement or refund.
For damaged packages, please retain the original packaging and any damaged items, and provide photos to our support team.
If a package is returned to us as undeliverable (e.g., due to an incorrect address, refused delivery, or unclaimed at a postal facility), we will contact you to arrange reshipment. Additional shipping fees may apply depending on the circumstances.
We can ship to P.O. Boxes and APO/FPO addresses within the United States. Please allow additional delivery time for these destinations.
If you experience any issues with your order or shipping, please contact our customer support team. We are committed to ensuring a smooth and satisfying experience for every customer.
Email: support@leptozan.com
Response Time: Within 24–48 business hours
